Who We Are

At Symtech, our mission is to simplify your life and reduce stress through innovative online services. We value your privacy and are committed to safeguarding it. This Privacy Policy outlines how we collect, use, disclose, transfer, store, and protect your personal information. It also explains your rights and choices regarding these practices.

This policy applies to all Symtech Ltd websites, mobile applications, and related services (collectively referred to as “Services”). It also includes our physical devices, such as trackers and partner products with embedded tracking technology, as well as other products like Labels (“Products”).

By using our Products and Services, you acknowledge and agree to the practices described in this policy. Please review it carefully to understand how we manage your personal information.

Location and Movement Data Collection in the M5 Guardian App

The M5 Guardian App collects precise location, driving event, and movement data from your device to provide its services. This data may be shared with other members of your organization using the M5 platform.

You have full control over this data collection and sharing through the App Settings:

• Disable Location Services: You can restrict data collection by denying the app access to your location.
• Stop Data Collection: Uninstalling the M5 Guardian App and logging out from our Services will cease further collection of your location data.

For detailed guidance on managing these settings, refer to the relevant section within the app.

Comments

When visitors leave comments on our site, we collect the information provided in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymized string (hash) of your email address may be sent to the Gravatar service to check if you’re using it. You can view the Gravatar privacy policy here: Gravatar Privacy Policy. Once your comment is approved, your profile picture will be publicly visible in the context of your comment.

Media

If you upload images to our website, please avoid including embedded location data (EXIF GPS). Visitors can download and extract this data from uploaded images.

Cookies

We use cookies to enhance your experience on our site:

• Comments: When you leave a comment, you can opt-in to saving your name, email, and website in cookies for convenience. These cookies last for one year.
• Login: A temporary cookie is set to check if your browser accepts cookies. It’s discarded when you close your browser.
  • Upon logging in, cookies are set to save your login credentials and screen preferences. Login cookies last two days, while screen options cookies last for a year. Selecting “Remember Me” extends login cookies to two weeks. Logging out removes login cookies.
  • If you edit or publish an article, a cookie with no personal data is stored, indicating the post ID of the article. It expires after one day.

Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you’ve visited the external site. These sites may collect data, use cookies, embed additional tracking, and monitor your interaction, including if you’re logged in to their services.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

• Comments: Comments and their metadata are stored indefinitely to facilitate the approval of follow-up comments.
• User Accounts: For registered users, we store the personal information provided in their profile. Users can view, edit, or delete their information at any time (except for their username). Website administrators can also access and modify user data.

Your Rights Over Your Data

If you have an account or have left comments, you may request an exported file of the personal data we hold about you. You can also ask us to delete any personal data we hold, except for data required for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.